What is your return policy?
Customer satisfaction is our top priority, but due to each item custom made to your specification, if there is any product defect, we will either ship the replacement or refund immediately. Please report any product defect within 1 weeks after you receive the item. We will not refund items for reasons other than the product defects. You must return the item for proof of item defect.
Shipping - How long does it take and where do you ship from?
All items will be shipped from Shanghai, China. We do combine shipping. The store check out will automatically reflect the combined shipping cost. Please allow 15 days lead time from date of order for your item to be shipped. Your item will arrive 2 - 4 weeks after shipment.
If paying by check, check must clear before order begins processing.
Royal Drapes is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any third party. We will only contact you via email for issues relating to your order.
The store is to provide quality custom draperies at unbeatable Price. The corporate headquarters is located in Ottawa, Canada. We also have operation in Shanghai, China. All our selling items are directly sourced in China and will be directly shipped to you from there.
What payment methods do you accept
Your order will be processed securely by the Google checkout system if you have a google account.
You may also checkout while creating a google account at the same time.
You can also pay by personal check or paypal. Please contact us with your order details and we will send you the mailing address and name to submit your check.
Your order will begin processing as soon as your check clears.
How do I measure my window for drapes
For drape drop length, try to measure from the desired rod position to the floor. You can leave only 1-2" from the floor or even design the drapery laying on the ground to give you the luxury look.
For drape width, we refer the actual fabric width with the fabric staying flat. For both pinch pleated and pole pocket style, we recommend 2 times fullness ratio. I.e, if your window frame is 2 ft wide, you should order 4 ft drape in width. You can order even higher fullness ratio to have extra luxury look.
If there is space beside the window, try to add a couple of inches extra on each side (It is recommended that if you plan to tie back draperies that your rod extend at least 2" beyond the window casing on each side.)
Because the fullness ratio can be varied, the width of each panel could vary a little bit without impacting the look of your draperies.
For example: the window width is 72", you can add extra 6" at both sides. If you like to have 2 times fullness ratio, you need (72"+2X6")X2=168" fabric in total width. If you like to go with the full length and use two panels to cover your window, you should order two panels of draperies with dimension 108" long X84" wide each.
For flexible ordering, we price the drape per every ft in width or length based on fabric type. We have two different types of fabric.
One is the wide width fabric (110" for the fabric width). The pattern repeats along the drape width and can accomodate up to 108" for the drop length. There is no limit on the drape width for this type of fabric. It can be ordered per ft in width.
The other fabric is narrow width fabric (59" for the fabric width). The pattern repeats along the drape length and can accomodate up to 58" for the flat drape width. There is no limit for the drop length for this fabric though we need to join fabric together to have a wide drape width. It can be ordered per ft in length.
Please feel free to email us if you need more help on drapery dimensions.
Why can't I see the total shipping in the shopping cart until later?
Our store software requires you to put in your credit card information before you can see the order details. We have no control over this.
But you can see your order details including total shipping and tax charges (if any) if you click PROCEED TO CHECKOUT and select to pay with a personal check.
All information will then be displayed on the screen. Then if you like, you can go back and decide to enter your credit card number if you want to purchase the products. The shipping and tax will be the same.
How do I tell you what size drapes I need or other custom info?
After you've added your products to the shopping cart and click checkout, you will have an option to type notes.
In this box, please specify the length and/or width of your window or drape size you're ordering. If there is an option for pole top, pinch pleated, or grommet hanging method please let us know.
Also please let us know if you've ordering a valance if you plan to hang it on a valance rod or on a wood or cornice board.
Please be as detailed as possible so no errors are made.